Privacy Policy

We are Smoove LLC, doing business as neomoving. We are a household moving company operating in California, licensed by the California Bureau of Household Goods and Services under MTR0192675 and registered with the Federal Motor Carrier Safety Administration under USDOT 3810402.

Our website address is: https://movesmooth.me.

If you have a question about this policy or about information we hold about you, email lets@movesmooth.me or call (916) 458-4411.

The quote and contact forms on this website ask for your name and phone number, and for your consent to be contacted. Nothing else on those forms is required, and they do not ask for an email address.

The quote and chat widget on our booking page asks for more, because it is producing a price: your first and last name, email address, phone number, the pickup and delivery addresses, your moving date, and details of what is being moved.

We use this information to price and carry out your move and to reply to your inquiry. We do not use it for anything else, and we do not sell it.

The quote widget lets you attach photographs of rooms, furniture or access so we can price the job accurately. We use those photographs to plan and quote the move. We do not publish them and we do not use them in advertising.

Photographs taken on a phone can carry embedded location data. If you would rather not send that, turn location tagging off in your camera settings before taking the photo, or strip it before uploading.

This website sets cookies through Google Tag Manager, which loads Google Analytics. Those cookies record how the site is used — pages viewed, how you arrived, approximate location from your IP address, and general device and browser information. They do not record your name, phone number or address.

Our hosting also sets short-lived technical cookies used for page caching and, if you close the cookie notice, a cookie that remembers you closed it.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics entirely with Google’s browser add-on at tools.google.com/dlpage/gaoptout. The site works normally either way.

A previous version of this website used additional advertising and analytics tools that are no longer present. If you visited before September 2026 you may still have cookies in your browser from those tools; nothing on this site sets them now and they expire on their own.

Our booking page embeds a quote and chat widget supplied by OptimizeIt. When you use that widget, the information you type into it goes to OptimizeIt, which operates it and stores our customer records. The widget can set its own cookies and behaves as though you had visited OptimizeIt’s own site.

Pages on this site may also embed content from other services, such as maps or video. Embedded content behaves the same way — the other service can see that you loaded it and may set its own cookies. We have no control over what those services collect.

We share personal information only with the providers that run parts of our business, and only so they can do that work:

• OptimizeIt — the quote widget, chat widget and our customer records.
• Google — Google Analytics and Google Tag Manager, for site measurement; Google Workspace, which carries inquiry notifications to our team.
• Hostinger — website hosting.

We do not sell personal information. We may disclose information where the law requires it, or where we must to establish or defend a legal claim.

If you send an inquiry and do not book, we keep the inquiry so we can answer a follow-up question and so we can tell whether our advertising works.

If you book a move, we keep the job record for as long as we are required to keep move records as a licensed household goods carrier, and for as long as we may need it for insurance, billing or claims.

Analytics data is kept for the retention period set in Google Analytics and is aggregated after that.

You can ask us to delete information we hold about you — see the section below.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We will do so unless we are required to keep it as a licensed carrier or need it for a legal claim, and we will tell you if that is the reason.

If you are a California resident you have additional rights under the California Consumer Privacy Act, including the right to opt out of the sale or sharing of your personal information and the right not to be treated differently for exercising any of these rights. Those rights, and how to use them, are set out in full in our California privacy notice.

To make a request, email lets@movesmooth.me or call (916) 458-4411. We will confirm we received it within 10 business days and answer within 45 days.

Our providers are based in the United States and process information there. Where a provider handles information on our behalf, it is contractually limited to doing so for us and may not use it for its own purposes.

Enquiries submitted through this site may be checked automatically for spam and abuse before they reach us.