Effective Date: 29 September 2026
Introduction
Smoove LLC, doing business as neomoving, operates movesmooth.me and provides household moving services in California. We are licensed by the California Bureau of Household Goods and Services (MTR0192675).
This notice explains what personal information we collect through this website, what we do with it, and the rights you have under the California Consumer Privacy Act as amended by the California Privacy Rights Act.
1. Information We Collect
Through this website we collect:
- Identifiers. The quote and contact forms on this site ask for your name and phone number. The quote and chat widget on our booking page additionally asks for your email address, your pickup and delivery addresses, and your moving date.
- Commercial information. Details of the move you are asking us to price — property size, inventory, access, and any photographs you choose to upload to the quote widget.
- Internet and network activity. Pages viewed, how you arrived at the site, approximate location derived from your IP address, and general browser and device information, collected through Google Analytics.
We do not ask for, and this website does not collect, government identification numbers, payment card numbers or financial account details.
2. How We Use Your Information
We use this information to:
- prepare and send you a moving quote, and answer your inquiry;
- schedule, carry out and invoice a move you book with us;
- contact you about a move in progress or an inquiry you have made;
- understand how the website is used so we can improve it;
- meet our record-keeping obligations as a licensed household goods carrier.
3. Sharing Your Information
We share personal information with the service providers that operate parts of this website and our business. The ones that receive personal information are:
- OptimizeIt — the quote widget, chat widget and customer records system behind our booking page. Information you enter into those widgets goes to OptimizeIt.
- Google — Google Analytics and Google Tag Manager, used to measure how the site is used.
- Hostinger — website hosting.
- Google Workspace — the email service that carries inquiry notifications to our team.
We do not sell personal information for money. We use Google Analytics cookies to measure site usage; under California law some uses of analytics and advertising cookies can be treated as “sharing” for cross-context behavioral advertising. You can tell us not to share your information using the contact details below, and you can opt out of Google Analytics directly using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
You may also still have cookies in your browser set by the previous version of this website, which used additional advertising and analytics tools that are no longer present. Those cookies expire on their own and nothing on this site sets them now.
4. Your Rights Under the CCPA
If you are a California resident you have the right to:
- Know what personal information we have collected about you, where it came from, why we collected it, and who we shared it with.
- Delete personal information we hold about you, subject to the records we are required to keep as a licensed carrier.
- Correct inaccurate personal information we hold about you.
- Opt out of the sale or sharing of your personal information.
- Not be discriminated against for exercising any of these rights. We will not refuse you service, charge you a different price, or give you a lower standard of service because you have made a request.
5. How to Exercise Your Rights
Email lets@movesmooth.me or call (916) 458-4411, seven days a week, 8am to 8pm.
Tell us which right you want to exercise. We will ask for enough information to confirm that you are the person the records relate to, and we will not use that information for anything else. You may use an authorized agent to make a request on your behalf.
We will confirm we have received your request within 10 business days and respond within 45 days. If we need longer we will tell you why before that period ends.
6. Changes to This Notice
We may update this notice. When we do, we will change the effective date at the top of this page. If the change is significant we will say so on this page rather than change it quietly.
7. Contact Us
Smoove LLC, DBA neomoving
Licensed by the California Bureau of Household Goods and Services — MTR0192675
Email: lets@movesmooth.me
Phone: (916) 458-4411, seven days a week, 8am to 8pm